Support
Something not working, or a question the app doesn’t answer? Email hello@sempre.website — a person reads it, not a queue.
How do I pair with my partner?
After you create your space, open Profile → Partner to see your invite code. Send it to them however you'd like — text, call, in person. They enter it on their own Sign in with a code screen and you're paired.
I lost my invite code.
It's always available in Profile → Partner as long as nobody has joined yet. Once someone joins with it, the code stops being needed.
How do I cancel my subscription?
If you subscribed on the web, go to Profile → Plan → Manage subscription. That opens Stripe's billing page where you can cancel in a couple of clicks. If you subscribed in the iPhone or Android app, cancel from your device's subscription settings instead, the same way you would any other app. Either way your account and everything in it stays intact — you keep access through the period you already paid for, and just can't add new things after that.
Can I get a refund?
If you paid on the web, email hello@sempre.website and we'll sort it out — we'd rather refund someone than argue with them. If you paid through the App Store or Google Play, refunds go through Apple or Google since that's who charged you; we can't issue one directly on that side, but we're glad to help you find the right place to ask.
How do I get my data out?
Profile → Export everything. It builds a file with every memory, date, goal, and unlocked capsule. On the web it downloads straight away; in the mobile apps it opens your share sheet so you can save or send it.
How do I delete my account?
Profile → Delete account. If your partner is still in the space, they keep everything you made together. If you're the only one there, the whole space is deleted with you. Either way it's immediate and can't be undone.
A photo won't upload.
On a phone this is usually a permissions issue — check that Sempre has photo access in your device's Settings. On the web, try a different browser or a smaller image. If it still fails, email us with roughly when it happened and we'll look at it.